Payment protection insurance, which was missold to thousands of consumers from as early as the s, was sold alongside finance agreements which insured payments were made if the borrower was unable to make them due to sickness or unemployment. It has since emerged that the misselling was fuelled by staff incentive schemes and a sales culture which led to bank staff being put under heavy pressure to sell PPI and some senior bonuses depending on sales rates.
According to the FCA, banks have upheld around 71 per cent of complaints made about PPI misselling, but the figure rises to per cent when including complaints about the bank failing to disclose excessive commissions for selling PPI.
The deadline set by the Financial Conduct Authority for consumers to complain to their bank or lender about missold PPI falls next week August 29 , but those that are rejected could still be heard by the Financial Ombudsman Service for six months after that date. But how was PPI mis-sold? And what can you do if you were mis-sold PPI? Read our Top Ten Questions on payment protection insurance…. Payment Protection Insurance is designed to cover loan or credit card payments if you cannot work, for example, if you become ill or lose your job.
Banks and other lenders sold PPI to their customers without fully explaining what it covered. The BBA accepted the ruling and will not appeal. This should mean that thousands of cases that had previously been put on hold by the banks during the court case will now be processed.
However, this could take some time. Currently there is no definite figure for compensation as it depends on how many people come forward with a valid complaint. By Iain Withers , Lawrence White. Lloyds on Monday said it will set aside up to an extra 1. L later said it would set aside between 1. Lloyds also said it was suspending its share buyback program. Premium Digital access, plus: Convenient access for groups of users Integration with third party platforms and CRM systems Usage based pricing and volume discounts for multiple users Subscription management tools and usage reporting SAML-based single sign-on SSO Dedicated account and customer success teams.
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